FAQ! Need Help?
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See Our Most Frequently Asked Questions Below
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| USA Standard | 5 - 7 working days | $5 |
| USA Express | 2 - 3 working days | $15 |
| CAN Standard | 5 - 7 working days | $10 |
| CAN Express | 3 - 4 working days | $30 |
- Items must be returned within 28 days of receiving your order.
- Items must be unworn and unwashed.
- Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
- Swimwear and underwear cannot be returned for health and hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
- Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.
New tracked returns for USA orders!
You can now use eParcel Return to send back your unwanted items. This service is fully tracked, cost effective and stress-free. Simply login to select your item(s) for return.
Please follow the process below for returning your parcel to us.
1. Go to our returns portal https://prettylittlething.managemyreturn.com
2. Simply follow the onsite instructions, you will only need your order number and email address
3. Repack items with all of the tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.
4. The eParcel Return service costs $6.75. This payment can be made with either a credit card or PayPal.
5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off, its that easy. Make sure you get proof of postage and keep it safe.
6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.
Click here to start your return.
Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return.
There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below.
Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.
USA label can be found here
A Canada label can be found here
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