We’ve extended our returns policy for Christmas 2018. Orders (which are subject to our returns policy) placed from 1st October 2018 through 24th December 2018 can be returned up until 31st January 2019.

Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

We now offer FREE Doddle Returns to all UK customers as well as a FREE UK Collect+ returns service via over 5,900 local stores nationwide.

Please click here to view our full Returns Policy.

• Items must be returned within 28 days of receiving your order.
• Items must be unworn and unwashed.
• Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
• Swimwear and underwear cannot be returned for health and hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
• Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.

It is now quicker and easier to return!

You can now use eParcel Return to send back your unwanted items. Even better, this service is fully tracked, cost effective and stress-free.
Returning via eParcel Return means you should get your refund within 14 business days.

Need to return? Just follow the process below:

1. Head to our returns portal https://prettylittlething.managemyreturn.com

2. Follow the simple instructions on-site – you’ll only need your order number and email address.

3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your delivery note.

4. The eParcel Return service costs $6.95. This payment can be made with either a credit card or PayPal.

5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! Make sure you get proof of postage and keep it safe.

6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days. Ready to return?

Click here to start.

Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage and keep this safe. You’ll need it as proof of your return.

Returning via a post office counter means you should get your refund within 21-30 days.

Download a returns label below. Heads up – don’t forget to add your order number. This can be found in Order History in 'My Account’.

USA label can be found here

A Canada label can be found here