Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Hit us up and we'll see how we can help.
Need to change your password? Simply log into your account using your current password then follow the steps under the account infomation section. Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still need help? Get in touch via the contact us tab.
It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
Just hit 'Unsubscribe' button at the bottom of the email newsletter.
There's loads of ways! Please visit our contact
us page for details of how to get in touch.
Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.
Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.
You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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